Q: What’s the reservation and cancellation policy?
A: Please book your appointments online or over the phone. if you are more than 15 minutes late, we will not be able to take you and you’ll need to reschedule.
Static Salon has a 48 hour cancellation policy. Our business operates on a scheduled appointment basis. Upcoming appointments must be confirmed via phone call, text message, or email 48 hours before the scheduled service. If the client is unable to confirm 48 hours before their scheduled appointment, their service will be removed from the schedule and it will fall on the client to reach out to reschedule. If a client has confirmed their appointment and chooses to cancel, reschedule, or adjust the appointment type within 24 hours of their scheduled service or does not attend their confirmed appointment, the client will be charged 50% of the initial service price. If you schedule your service within the 24 hour period, you will be charged 50% of the service if you choose to cancel, reschedule, or adjust the appointment type after booking. There will be no service cost carry-over to the rescheduled appointment.
Q: Are there systems in place for payments and gratuities?
A: Yes, We accept payment for your service via card or Cherry. Gratuity is no longer included in our hourly pricing structure. We do not accept gratuity via card, however, our stylists accept cash, Venmo, or Zelle!
Q: what products do you carry in the salon?
A: at polished mane, we don't buy into the corporate world of hair products. if we sell it, it's because we believe in it. we carefully choose only those products that address real hair care needs and deliver results we truly stand behind.
Q: Can I bring my kid(s) to the salon during my appointment, and can I book a service for my child?
A: since our space is limited, we ask that clients come alone and refrain from bringing children or extra guests. this helps us maintain a peaceful and comfortable environment for all. thank you for your understanding.
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